Privacy policy

MO’S Coffee From Down Under Ltd. (“MO’S Coffee”, “we”, “us” or “our”) invites you to carefully read this Privacy Policy and informs you that the processing of the Personal Data you may provide will be processed in accordance with the principles of correctness, lawfulness, transparency, purpose and storage limitation, minimization and accuracy, integrity and confidentiality, and in accordance with the regulations governing the matter.  

We, from time to time, may make changes to this Privacy Policy to reflect changes in its legal or regulatory obligations or in the manner in which we deal with your personal information. We encourage you to refer back to it on a regular basis.  

1. PERSONAL DATA PROCESSED  
For the purposes of this Privacy Policy, "Personal Data" is: 
1. Any information that identifies, or could be reasonably associated with you; or
2. Information such as your name, address, telephone number(s), birth date, payment and card numbers, purchase information and e-mail address. 

MO’S Coffee may process the following categories of Personal Data:  
1. Personal details (such as name, surname, etc.); 
2. Contact information (email, address, telephone number);   
3. Geo-location and/or Internet browsing data (including IP addresses) collected via the cookies installed on your computer or mobile device (for more information please see our Cookie Policy);   
4. Financial and payment information in connection with you making orders on our website.

2. USE OF PUBLICLY POSTED INFORMATION
In addition to the above categories of Personal Data, we may use information and content that you publish or otherwise publicly share in connection with social network pages owned or operated by MO’S Coffee (Instagram, Tik Tok, etc.) for marketing or for our internal analytics purposes.  

3. LINKS TO OTHER SITES
Our website may contain links to other websites that may be subject to less stringent privacy standards. If you click on a link to such a third-party website, a third party may also place a cookie on your hard drive. We cannot assume any responsibility for the privacy practices, policies or actions of the third parties that operate these websites. We are not responsible for how such third parties collect, use or disclose your personal information. You should review the privacy policies of these websites before providing them with personal information.  

4. CONSENT  
It is important to us that we collect, use or disclose your personal information where we have your consent to do so. Depending on the sensitivity of the personal information, your consent may be implied, deemed (using an opt-out mechanism) or express. 

We may collect, use or disclose your personal information without your knowledge or consent where we are permitted or required to do so by applicable law or regulatory requirements.  We assume that, unless you advise us otherwise, you have consented to the collection, use and disclosure of your personal information as explained in this Privacy Policy.  

You may change or withdraw your consent at any time, subject to legal or contractual obligations and reasonable notice, by contacting our DPO using the contact information set out above. In certain circumstances, the withdrawal of consent may render us unable to continue to provide products or services where the collection, use or disclosure of your personal information is necessary to provide the product or service. 

5. PURPOSES AND LEGAL BASIS OF THE PROCESSING  
In accordance with the needs associated with accessing the various sections of our website, the purposes of the processing of your Personal Data and the related legal grounds are indicated below: 

  • Registration to the Website: the procedure of registering to our Website, through the creation of an account is aimed at allowing you to use the Website as a "Registered User" and to access a series of exclusive services offered through it. The provision of data is optional. The legal basis for processing is the implementation of pre-contractual measures to which the data subject is party.
  • Purchase of products: by using our Website you may purchase our products as a Registered User (and in this case you do not need to re-enter your Personal Data every time you purchase a product) and as a Non-Registered User (re-entering the required data each time in order to complete a purchase). Both these cases require the processing of your Personal Data.  Your Personal Data will be processed to manage orders and payments, and to fulfil administrative and accounting obligations, as well as to contact you for any information regarding your purchases.
  • Marketing: Subject to your specific consent, we may process your Personal Data in order to send you commercial communications, as well as to invite you to take part in our promotional initiatives, to participate in our events and to register for our newsletter. The legal basis of this processing is the Consent of the Data Subject, which can be withdrawn at any time. 
  • Participation in competitions and give-aways: If you choose to participate in any competition or give-away, we may process your Personal Data, with your consent, so that you can participate in competitions and give-aways. The legal basis for this processing is the implementation of pre-contractual measures to which the data subject is party.
  • Analysis purposes: the Personal Data you have provided when interacting with us and the information regarding this interaction will be collected in our database and will be used to anonymously analyse and improve the services we offer, to assess the efficiency of the activities and initiatives, and to conduct statistical analysis on the composition of the database. The legal basis of the processing is the legitimate interest of the Data Controller.
  • Any other purpose for which you have provided your specific consent can be withdrawn at any time. 

6. PROCESSING METHODS 

Your Personal Data will be processed in compliance with the provisions of current privacy and Data Protection Laws, with the use of electronic or automated means and manual methods, pursuing the logics strictly connected to the purposes for which the data has been collected, via databases, the electronic platforms managed by us or by third parties (appointed as Data Processors), the integrated IT systems of MO’S Coffee and the aforesaid third parties, and/or websites owned or used by us. 

7. RECIPIENTS OF THE DATA  
Your Personal Data may be made accessible, for the purposes stated above, to our employees, partners and/or third-party companies that carry out data processing activities on behalf of the Data Controller, as Data Processors. As a result, your personal information may be transferred to and processed in Canada or United States or other countries where our vendors maintain facilities or business operations.

We use contractual means to protect your personal information. However, please note that contracts can be overridden by the criminal, national security or any other laws of the country to which the information has been transferred. While personal information is in another jurisdiction, it may be accessed by the courts, law enforcement and national security authorities of that jurisdiction. If you have questions, please contact us using the contact details of our DPO.   

8. STORAGE PERIOD OF THE DATA  
In order to ensure compliance with the principles of necessity and proportionality of the processing, we have defined various Personal Data storage periods for the individual purposes pursued: 

  • Registration to the Website: The Personal Data you have provided in order to register to the Website will be stored for the entire period of time that you are registered on the Website. If your Account is inactive for 24 months, it will be deleted.
  • Invoice data will be stored for an appropriate period of time to ensure the proper performance of the agreement and in any case for an additional 10 years for the purposes of the fulfilment of connected administrative and tax obligations.
  • The data collected for the management of competitions and give-aways will be stored for the entire duration of the give-away and for an appropriate period of time to ensure its proper performance. This is without prejudice to the fulfilment of administrative and tax obligations for which the data storage period is provided for by law.  
  • The data collected for profiling purposes and for the sending of promotional and advertising material, for which consent has been given, will be stored for a period of time of no longer than 12 and 24 months respectively or for any other period of time that may be indicated by the supervisory authorities. If you have not provided the above consent, your personal data will be made anonymous and used for statistical analysis. 

9. DATA OF MINORS 
MO’S Coffee does not normally collect the Personal Data of minors, nor does it deliberately establish any communication with them. For this reason, we invite parents to actively monitor the online activities of their children under sixteen years of age. Refer to Terms & Conditions for more information.

10. RIGHTS OF THE DATA SUBJECT  
At any time, you can exercise the rights below indicate:  

  • the right to obtain confirmation as to whether personal data concerning you exists, regardless of it being already recorded, and communication of such data in intelligible form;  
  • the right to withdraw the consent you have given for the purposes of the processing at any time;
  • the right to access, rectify, erase and limit the processing and portability of your personal data;
  • the right to object to its processing any time you wish;  
  • the right to commence proceedings before the competent supervisory Authority, if you think that the processing of your data is contrary to the laws in force. 

11. DATA PROTECTION CONTACT
For any personal inquiries regarding this Privacy Policy, we invite you to submit a written request through the MO’S Coffee website “Contact Us” form to the Data Protection Officer (DPO); certain Personal Data must be provided in order to enable us to address said concerns, and hence the related fields on the online form are marked as compulsory.